FAQ

 

What comes in the boxes?

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All box items are local and seasonal, therefore weekly items will vary. Check our Facebook page for weekly box details and recipes! There will be no box item substitutions available at this time. Add ons are available through our online store or through your subscription.

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Where do we deliver?

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Weekly deliveries are available anywhere between Osoyoos and Peachland along Hwy BC-97/Hwy 97. This includes deliveries to

• Keremeos,

• Cawston,

• Olalla,

• Osoyoos,

• Oliver,

• Okanagan Falls,

• Kaleden,

• Penticton,

• Summerland, and

• Peachland.

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When do we deliver?

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Deliveries are sent out every Friday. Arrival times depend on the number of deliveries each week. As a general rule, you can expect your order any time between 8 am and 5 pm.

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In-store pickup details

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In-store pickups will also be available every Friday during regular business hours (8 am to 5 pm). Simply place your order as you would a delivery order and when prompted select the 'in-store pick up' option under the delivery option.

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When is the weekly order cut-off?

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In order to have your order processed by Friday, you must place your order no later than the Monday previous.

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What is the packaging like?

 

All packaging is currently done in cardboard boxes. Due to Covid-19, at this time we are not taking backing recycled boxes from customers. There will be a $2.50 per box fee in order to help cover cardboard packaging costs.

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What are the delivery fees?

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For non-subscription purchases, delivery is free for orders over $100 and $7 for all orders under $100 (unless otherwise stated due to a promotion).

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For subscriptions, the delivery fee is always waived!

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How do I cancel my subscription?

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If you paid with PayPal...

1. Log in to your PayPal account.

2. Click Settings near the top of the page.

3. Click Payments.

4. Click Manage pre-approved payments.

5. Click Cancel or Cancel automatic billing and follow the instructions.

 

If you paid with your credit card directly, contact us at harkersonline@gmail.com to cancel your subscription.

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ALL CANCELLATIONS MUST BE ISSUED ONE WEEK IN ADVANCE (Cancel before Friday to ensure your next Friday delivery is cancelled).

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SHOP FOOD BOX / HOME DELIVERY